Medicare Counselor

Role Title: Medicare Counselor

Role Type: Contractor

Location: Remote

micro1 is engaging Medicare Counselors to contribute to a customer project focused on enhancing the quality and accuracy of AI-powered solutions. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work:

1. Review, annotate, and assess Medicare-related content to ensure accuracy, clarity, and compliance with current regulations.
2. Provide detailed feedback and contextual insights on scenarios involving Medicare counseling and plan selection.
3. Evaluate generative AI responses for correctness and completeness in addressing Medicare inquiries.
4. Curate and create sample dialogues, case studies, and written explanations representative of real counseling interactions.
5. Identify areas where AI models may misunderstand or misapply Medicare guidelines, offering actionable recommendations.
6. Document nuanced expertise related to Medicare eligibility, enrollment, benefits, and appeals processes.
7. Collaborate with project managers and technical teams to resolve content ambiguities and refine project outputs.

Preferred Qualifications:

1. Extensive experience providing Medicare counseling to diverse populations.
2. Up-to-date knowledge of current Medicare rules, policies, and coverage options.
3. Exceptional written and verbal communication skills, with an ability to convey complex topics clearly.
4. Background in healthcare, insurance, or social services is highly desirable.
5. Attention to detail and strong analytical thinking applied to regulatory content.
6. Comfort with digital platforms and remote collaboration tools.
7. Ability to adapt feedback and content for both lay audiences and technical teams.