Customer Success Specialist

Customer success professionals are needed to train AI on customer onboarding, retention strategies, QBRs, and escalation handling.

Role details

• Domain: Sales
• Experience level: Mid-Level
• Required expertise: Customer Success, Account Management, Churn Prevention, Onboarding
• Location: Fully remote

Responsibilities

• Review AI customer success playbooks and QBR templates
• Evaluate AI responses to at-risk customer scenarios
• Create realistic customer escalation and churn scenarios
• Train AI on renewal conversations and expansion strategies

Requirements

• 3+ years of customer success, account management, or SaaS support experience
• Strong track record of retention, upsell, and customer health management
• Familiarity with CS platforms (Gainsight, Totango, ChurnZero)
• Excellent communication and problem-solving skills
• Experience building QBRs and success plans

Benefits

• Fully remote — work from anywhere
• Flexible scheduling around your availability
• Competitive hourly compensation
• Work directly with leading AI companies
• Make a meaningful impact on the future of AI

Pasiflora AI is an expert network that contracts specialists to review, annotate and validate AI training data in their own field. Screening steps, task volume, time commitment and payment terms are shown on the Pasiflora application page — apply on pasifloraai.com.